Legal Info
COMPLAINTS PROCEDURE:
Illumina Business Ltd seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner.
Participants have the right to file a grievance/complaint regarding presentation or content, facility concerns, or instructor/faculty behaviour. All grievances/complaints will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:
- A student should first attempt to resolve the issue directly with the educator/trainer, staff, or student with whom they have an issue. If students are not comfortable approaching the individual, they can proceed to step 2.
- If students are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within 7 working days. The program manager will review the issue and talk to the student within 7 working days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.
- If a participant does not feel the issue is resolved, a written request for an appeal should be sent to Suzie Cuthbertson for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 14 working days. All appeal decisions are final.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.illuminacoachinginstitute.com
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
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PRIVACY POLICY
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use kajabi and, Stripe to power our online store. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
PAYMENT METHODS
We accept payment through Stripe payment which accepts Visa, MasterCard, and American Express debit and credit cards.
We do not store customer's credit card details nor do we share them with any third parties.
Our payment system is managed by Kajabi and Stripe Payments.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected]
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Illumina Business Ltd Disability Policy & DEIJ Statement
Illumina Business Ltd supports individuals with disabilities and is committed to providing disabled individuals reasonable accommodations. In addition, Illumina Business Ltd prohibits discrimination on the basis of disability and ensures equal opportunity for all qualified individuals with disabilities. Illumina Business Ltd is committed to providing reasonable accommodation in compliance with all local and national laws. Individuals with questions about this policy, or who wish to request accommodation should contact Suzie Cuthbertsonat [email protected]
Able to accommodate learning disability
Our goal is to create a learning environment which meets the needs of each individual student. Where possible we will try to accommodate a variety of learning disabilities to make our program more accessible. Please contact Suzie Cuthbertsonat [email protected] before enrolling to determine if your needs can be met.
Non-Discrimination Policy
It is the policy of Illumina Business Ltd that:
- Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, colour, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
- All staff and personnel will not discriminate against any employee or participant because of race, age, religion, colour, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
- All individuals are welcome to participate regardless of race, age, religion, colour, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
- All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, colour, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organisation does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.
Participants who wish to report discrimination are encouraged to follow the grievance policy outlined on the website and obtained by emailing [email protected] and Illumina will promptly investigate all claims and reports of inappropriate conduct.
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Refund Policy
Courses
Due to the fact you are given access to the course, bonus materials and membership site on your first payment no refunds are given.
Events
Cancellation policy: Tickets are non-refundable but completely transferable. If you require your ticket to be transferred to someone else, please email us at [email protected].
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